securus customer service refundsecurus customer service refund

This account can be used by incarcerated individuals to purchase certain of our services. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. 2. For refunds or more information . Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Dallas, TX 75265-0757. Terminating the Messaging Solutions Products. Telephone Service. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Press 1 to accept agreement or 2 to decline. Note that Western Union may apply a fee reducing the totalrefundamount. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Are you sure you want to end this chat with the Online Assistant? Please read this Limited Warranty carefully. These terms do not provide any third party with a remedy, claim, or right of reimbursement. Securus Technologies or other "Jail Facility Phone Providers". This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. (a) No Consequential or Indirect Damages. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Should I fund anAdvanceConnect account or a SecurusDebit account? acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals JPay Player (Tablet) Purchase Terms and Warranty. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Should I fund anAdvanceConnect account or a SecurusDebit account? To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. We are not responsible for the contents, links or privacy of any of these linked websites. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. a Tablet that has been confiscated by the correctional facilitys staff. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. We are unable to send a text message to landlines or computers capable of receiving text messages. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. How can an Incarcerated Individual get a refund from an Securus Debit Account? Review of Suspicious Securus Debit Transactions. The Contact Center is open seven days a week 24 hours per day. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. The Fee may vary by facility. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. We help family and friends of incarcerated individuals. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Pricing, California Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Esto es completamente opcional y para su comodidad en el uso de los servicios This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. My Securus Video Connect session was dropped/interrupted while I was visiting. Account holders that request an optional paper billing statement may be charged $2.00 per statement. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. We provide our Products using reasonable skill and care. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Resolute may be reached telephonically at (800) 776-6060. How do I add another inmate to my account? crdito para los pagos recurrentes. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. PO Box 650757 All Tablet sales are nonrefundable. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. VeriSign secured #1 Internet-trusted security seal. Our goal is to help incarcerated individuals connect with loved ones. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. By exploring our Career Center and the information below, you can learn more about how we make Read More Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Where is my account balance located online? Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. 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