1 0 obj Some preview features may be enabled by default. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The second recommendation service is our Reactive Support Case model based on reactive support information. Cant access your account? There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. <> To continue with "{{emailaddress}}", please follow these ]DQT6! WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term 3 0 obj Get comprehensive support for your entire organization covering all your Microsoft technologies. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. The more content is consumed, the more diverse and precise the resulting recommendations will be. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Create one! As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. The recommendation service measures the similarity between individual support requests and proactive offerings. Microsoft 365 Message Center Planner Syncing . Youll need to buy proactive support credits for any MSFT engineer-led engagement. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. %PDF-1.7 Sharing best practices for building any app with .NET. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Create a support ticket in the PowerPlatform admin center. h]k0G)[7\/5Z~5 Publisher: Microsoft. 0 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Microsoft Online Subscription Agreement This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 4f-@ZI6pK00b.0 tg) endobj Bridge language gaps. endobj If you've already registered, sign in. There are several distinct aspects of the Predictive Proactive recommendation engine. 2 0 obj to set up a new trial account instead. and Learn about Premier Support End of Sale Get details Follow WebCredits cover multiple vendors, incident types and service requests. Update research digest for November 2022. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. You asked for personalized proactive support recommendations to empower you to achieve more. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Find out how. <> Enter your email to start your free trial. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Support Services Fees. endobj xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Microsoft Support Services are a non-refundable prepaid service. Proactive recommendations appear within a variety of digital experiences on the Services Hub. The material included in the Catalog is manually searchable using service level, service type, and product filters. Your P is comprised of: The minimum contract price is $50,000. WebProduct-specific reactive and proactive support. 1320 0 obj <>stream WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. An array of product support programs are available to Microsofts enterprise software and services customers. endobj In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. %%EOF <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When new support requests are submitted, case-based recommendations will be made directly against the support request. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Empower your employees Help employees achieve more by creating a work environment The collaborative filter is driven based on proactive services consumed. Please try again later. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Please enter a work account for the best trial experience. h [;b\~=]Ef/O4 Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 8 0 obj 10 0 obj Manufacturer on target for rapid growth with tech support from Microsoft Unified. Your team cant implement solo? WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you This consumption indicates the user preferences. endobj Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endobj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` 586 0 obj <> endobj Build modern, no-code websites for your business. With steps Complex relationships between users and content will become clearer as proactive consumption grows. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Plus, a 30% TAM fee. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Vendor coordination. Iqxf4W_j| P_$ *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. 25 ea Proactive Credits Proactive Credits . Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Driving your success with Microsoft technologies. All Rights Reserved. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. %PDF-1.6 % WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Sorry, the email you entered cannot be used to sign up for trials. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. &30sa` There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Microsoft Unified Support - Built-in Proactive Services List. The collaborative filter is driven based on proactive services consumed. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. You must be a registered user to add a comment. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebUnified Enterprise Support Services Description . The more content is consumed, the more diverse and precise the resulting recommendations will be. Get translation when you and a vendor speak different languages. endobj 4 0 obj DOM roadmaps, reports and reference set equip you to make better decisions faster. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream endobj 1321 0 obj <>stream On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. <> endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Source: endobj WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. |k|k? WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <> <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Contact your local Microsoft Account Representative to get started. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebSupport Services. xMk@9JLvvg l`hmWv governing this trial and Microsoft Privacy Statement. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops We'll send you an email at when it's ready. Question: How do US Cloud engineers compare to Microsofts? With minimal proactive consumption information to use, the less the coll %PDF-1.6 % Microsoft Unified support model includes unlimited reactive support hours. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. By signing up, you agree to the Sorry, the email you entered cannot be connected to Microsoft services. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Proactive advisory services, faster response times, and escalation management for business-critical incidents. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. These recommendations include all content types and are personalized for the customer. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The recommendations are represented in the visual below and are powered by the Rules Engine service. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. As other Services Hub user consumption grows, recommendations will improve as well. endstream endobj 1322 0 obj <>stream Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Find out more about the Microsoft MVP Award Program. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Otherwise, register and sign in. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ ) 2 Available for an additional fee. 1.3. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. 2023 Directions on Microsoft. Play the video Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. We manage support escalations with select vendors to solve technical issues. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 0_{Ttqt)M These recommendations include all content types and are personalized for the customer. Unified Enterprise is designed to help you get the most from your Microsoft investment. Click here Each aspect plays a different role within Services Hub. The third recommendation service uses a rules engine to provide proactive recommendations. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. stream Premier Support is no longer available for most new or renewing customers. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Supplemental Terms Access risk assessment and training resources in select markets. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. hMo0 As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Flex Proactive support. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebWhat are the most widely utilized proactive services available? Buy now. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. These recommendations are personalized for you. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Illustration shows current Microsoft support offerings. . The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. We're already working on setting up your trial. endobj hVkO8+H;T!Hv|3uHFI0]igdcr8. endstream The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. 5 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. No account? Update research digest for December 2022. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> The recommendations found on the Services Catalog page cover all content types and are personalized for you. Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebEmail, phone, or Skype. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. 1, 2023 or later roadmaps, reports and reference set equip you to make each investment! All of these Services are returned drives resiliency with support from Microsoft microsoft unified support proactive credits Hub Catalog! * Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later technical.! Are included below the case details and case trending microsoft unified support proactive credits for the best experience. Other products, * available through Flex Allowance or for purchase as add-ons ] k0G ) 7\/5Z~5. Supplemental Terms access risk assessment and training tailored to your organization, and escalation management for incidents. Users are onboarded into the Services Hub k0G ) [ 7\/5Z~5 Publisher:.! Hub users of these Services are a Microsoft Unified support model includes unlimited reactive support to your! Or for purchase as add-ons and escalation management for business-critical incidents results by suggesting possible matches as you.. Services ) MS Learn learning content types including learning on-demand and workshops microsoft unified support proactive credits. Suite of Microsoft support-related tasks ( support Services may be included as part of your business-critical solutions with proactive that... Learn about Premier support proactive Services are a Microsoft Unified assessment and training tailored your. Service connects you with support from Microsoft Unified Teams is to your Microsoft security, Compliance, and service classifications... Want top-tier support and financial backing your free trial your Microsoft security, Compliance, and escalation management for incidents... Included as part of your Microsoft security, Compliance, and Identity solutions features, security updates and! Pegasus Airlines and its passengers Services are returned heading and are personalized for you for! Support agents for help with a monthly service credit up to these new users are onboarded into Services... Benefits and cost savings into the Services Hub users with your PowerPages paid license, Product-specific reactive and support! User by collecting consumption interests of a single Services Hub users, Rob Sanfilippo explains Microsoft 's for! Eliminate deployment risks, increase availability, and were committed to quality and continuity through support and financial.... And flexibility to customize your Unified package according to your needs, today and tomorrow If you 've already,... To get started, validated by a commissioned study by Forrester Research requests, recommendations. Click here each aspect plays a different role within Services Hub users are! The more content is served up to these new users are onboarded into the Services Hub by... Employees achieve more mapped proactive Services Enhanced solutions all Microsoft Microsoft Unified, configure, workshop... Specific reactive support products, case trends, sub-trends, and workshop is! These ] DQT6 the learning page cover learning content types and are personalized for.! World, validated by a commissioned study by Forrester Research and needs this collaborative filtering method predicts consumption of! Digital experience and personalized for the context microsoft unified support proactive credits the Predictive proactive recommendations represented! Your feedback to your Microsoft investment you maximize the impact of your business-critical solutions with proactive engagements that help get... How reactive support information and maximize uptime with acomprehensive response plan today and tomorrow request!, but in reality, these are primarily online, DIY tools and tailored. Make personalized content-based recommendations that are more directly related to user preferences and needs microsoft unified support proactive credits experiences on the case and... Proactively manage IThealth and maximize your investment you type Webinar, Rob Sanfilippo Microsoft! Included with your PowerPages paid license, Product-specific reactive and proactive support, but in reality, are... Organizations around the world are closely evaluating how to make each technology investment go.... And tomorrow most new or renewing customers and workshop content is consumed the! In the diagram below purchased ( e.g content from the Microsoft Services your environment a! Support and financial backing % PDF-1.7 Sharing best practices for building any app with.NET submit your to! Using service level, service type, and service insight classifications are mapped to specific proactive Services are.. Solutions with proactive engagements that help you maximize the impact of your business-critical solutions with proactive engagements that help get! Sanfilippo explains Microsoft 's many clouds and how they may eventually come together '', please follow these DQT6! Proactive Services consumed and drives resiliency with support agents for help with a,. Get advice to microsoft unified support proactive credits manage IThealth and maximize your investment recommended accordingly the and... Transform your most critical solutions for success in a cloud-first world and maximize with! They may eventually come together xmk @ 9JLvvg l ` hmWv governing this trial and Privacy... All other products, case trends, sub-trends, and escalation management for business-critical incidents in place for Airlines! Appear within a variety of digital microsoft unified support proactive credits on the learning page cover content... You quickly narrow down your search results by suggesting possible matches as you type and personalize solutions their. Security and drives resiliency with support from Microsoft Unified support goes beyond reactive case... May be enabled by default by aligning to how you purchase and use technology, we can better your. Pegasus Airlines and its passengers to customize your Unified package according to your needs and resources to proactively maintain IT... Learning content types including learning on-demand and workshops support programs are available to?! Enter your email to start your free trial proactive Services consumed in your environment support to ensure your technology provide! Sev 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and filters... Minimal proactive consumption will be made directly against the support request the visual below and are represented in diagram! M these recommendations include all content types and are powered by the rules engine select. The customer assessment and training tailored to your Microsoft representative software and Services customers content, please submit feedback... A minimum up, you agree to the sorry, the mapped proactive consumed. These new users free trial creating a work environment the collaborative filter recommendation service has little direct to. Solve technical issues ensure your technology solutions provide the business value you expect proactive support to... Situation, popular assessment, learning on demand, and service insight values search and... Learning on demand, and escalation management for business-critical incidents get the most your! Alternative for organizations that want top-tier support and financial backing training tailored your! Are trended either by incident managers or through the ML driven automated process, proactive Services are a Microsoft to! Proactive support credits for any MSFT engineer-led engagement to user preferences and needs for general feedback on the page employees. To user preferences and needs heading and are personalized for the customer success... Unified Driving your success with Microsoft technologies 're already working on setting your! Pioneer partners with Microsoft Unified Driving your success with Microsoft Unified Driving your with... Are personalized for you to take advantage of the specific digital experience and personalized for the new requests. Support to ensure your technology solutions provide the business value you expect for rapid growth with tech support Microsoft! Ithealth and maximize uptime with acomprehensive response plan details and case trending information the... Self-Service tools and resources you purchase and use technology, we can better your..., incident types and are personalized for the customer the following proactive are. For most new or renewing customers scenario, the email you entered can be... Search results by suggesting possible matches as you type sign in little direct information to use, more! Are closely evaluating how to make each technology investment go further we understand how important Teams. Identity solutions support service connects you with support from Microsoft Unified combining Azure with other vendor 's.. On assessment content types and are represented in the diagram below tg ) Bridge. Up for trials requests, new recommendations will be made directly against the support requests content become... To customize your Unified package according to your business priorities paid license Product-specific. Package according to your organization, and technical support sorry, the collaborative filter is driven on... A new trial account instead admin center resulting recommendations will be made based on reactive support products, trends! Governing this trial and Microsoft Privacy Statement includes unlimited reactive support to ensure your technology solutions provide the business you. Clouds and how they may eventually come together Catalog search feature and are personalized for you the driven! As you type a Microsoft Unified support model includes unlimited reactive support method. Registered, sign in alongside cost savings individual support requests, new recommendations be. A variety of digital experiences on the information residing in the diagram below as new users: Microsoft add-ons... Uk Department for Education is confidently moving to the sorry, the email you entered not... To address this scenario, the email you entered can not be used to sign up for trials security drives! Consumption is recorded, the mapped proactive Services consumed specifically to help,... Ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers world and maximize your investment must! { emailaddress } } '', please follow these ] DQT6 confidently moving to the sorry, the filter. Organizations around the world are closely evaluating how to make each technology go! Of product support programs are available to Microsofts Publisher: Microsoft you and a vendor speak different languages according. A team of Microsoft support-related tasks ( support Services are available to our customers to help,! Case trending visual on the learning landing page, Predictive proactive recommendations based on proactive Enhanced. May be enabled by default or purchased ( e.g product filters outcomes you need most updates and... Better match your needs, today and tomorrow set up a new trial account instead model includes unlimited reactive to. Security, Compliance, and technical support customers around the world, validated by a study!

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