Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. . All Synology Channel products are sold with 1 year remote support. 5.9 Entire Agreement. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. 3 Loosen the screws that secure the fan on the back cover as shown below. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. If my data stored on Synology are missing, can I ask Synology to recover my data? This service will offer direct and advanced replacement services. You can estimate your units manufacturing date yourself by the serial number specified on your product. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Product Registration and Extended Warranty. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Extended Warranty Plus is not available for devices that have been discontinued. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Continue to complete the settings now. Find the documents and files for your Synology product. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. I have a Synology DS2415+ I purchased on 05/28/2018. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Refer to the Product Phases section in Synology Security White Paper for details. PO BOX 242534 , Dubai. Watch the entire Synology 2023 annual event below. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. The fan will come off when the power cord is unplugged. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The resulting warranty is dependent on the original warranty term of the device being registered. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Synology sent a sign in-request to your Synology Secure SignIn app. Discontinued: The product is no longer manufactured. 2 Year Warranty: Means 2 Year straight replacement. 5.5 Dispute Resolution. If you cannot provide proof of purchase, the device manufacturing date will apply. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. 1 min read, 27 Feb 2023 At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. The hardware warranty lasts from three to five years depending on the model. ), their current status, and their expiration date. News, discussion, and community support for Synology devices, Press J to jump to the feed. You will need to present the receipt or invoice as proof of purchase. If your Synology is out of capacity, we can help. How to I check if it is still under warranty? SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Product Availability: Reach Out to Us Get technical support or send us an inquiry. If you encounter any problems with the software/firmware, please contact our Technical Support. 5 Copyright 2023 Synology Inc. All rights reserved. 3.4.1 General Replacement Service. Please obtain and enter the verification code to bind your phone number. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 3.6 Disclaimer of Warranties. The table below provides you an overview of the current support status of all our products and accessories. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. No. Create an account to follow your favorite communities and start taking part in conversations. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . As long as you have your proof of purchase available. 1 Power off the Synology NAS and remove the power cord. We offer a tech refresh for older devices. How to I check if it is still under warranty? And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. friend has an older (larger) unit ; cannot find her receipt. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Under the battery. :D T Twisted World @twisted_world* Aug 04, 2016 I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. 3.5 Replacement of New Product or Refurbished Product by Synology. Enjoy our services! For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. 3.4.2 Extended Warranty Plus Service. Password is required to use this service. 4.3 Limitation of Liability. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Check your email A 6-digit verification code was sent to . From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Check your email A 6-digit verification code was sent to . 2 Follow step 1 of the Install Drives section to open the case. Find the compatibility list for drives, USB devices, and network peripherals. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. On April 7th, Synology announced a new service called Extended Warranty Plus. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : #server, #servers, #servers-general-discussion, #service. Stay up to date! A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. You acknowledge that the Product may be subject to U.S. export restrictions. Purchasing an extension can stretch . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 3.2 Exclusions. 5.3 No Additional Terms. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Customer shall make a backup copy of the stored data before returning the Product to Synology. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. The existing unit must be in working condition and we quote a cost after assessing your . The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Please enter the code below to proceed. there is not a way to check the warranty. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. is bare-metal backup possible or only C: drive backup of files? Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. *Synology Secure SignIn is recommended. 3.7 Extended Warranty Plus Limitations. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. While trying to add a DDNS, I see I need to have a Synology.me account. Copyright 2022-2023 Synology Inc. All rights reserved. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. The system is processing. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Applies with proof of purchase available. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. No, your warranty is effective from the original date of purchase and region where you bought it from. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Generally Available: The product is still in production and available through retail channels or partners. Additional details on the plan's features and availability can be found on the official web page. The third and fourth digits indicate the year your unit was manufactured, while the . Does the warranty period start over after repair or replacement? No, your warranty continues from the original date of purchase. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Copyright 2023 Synology Inc. All rights reserved. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Khalid Bin Waleed Street, Bur Dubai. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Cancel Create Password. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Typical locations you may find a serial number on your product: Back of product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Export Administration Regulations. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Click the CC icon, and then select the preferred language. News, discussion, and community support for Synology devices, Press J to jump to the feed. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Starting from issue diagnostics, Synology will work with you along the way to help. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Express shipping is available in select countries only. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. However you can do a CSI. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Your warranty typically starts on the date you purchased your Synology product. 5.8 Severability. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Generally Available: The product is still in production and available through retail channels or partners. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Live Chat on Synology support page doesn't work and I spent an hour on hold. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. 2 Year Warranty: Means 2 Year straight replacement. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Rely on up to five years of Synology-certified support.2. Is there way to change Backup number of Versions? If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Extended Warranty Plus provides a seamless support process. The table below provides you an overview of the current support status of all our products and accessories. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Gray marketed products are not covered under local warranty. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. btw, (off-topic) finally got around to trying out Duplicacy. Check Standard Warranty. If you didn't receive the code, please check your spam folder. A purchase invoice is not required, but helps to determine the actual time of device purchase. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Verification code. Synology sent a sign-in request to your Synology Secure SignIn app. Find the spare parts of your Synology product. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Do I need to register my product for warranty? I could have sworn in the past synology had a place to input a serial # and get its mfg date. You can check how long the warranty is on each model HERE. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. 4.2 Disclaimer of Certain Damages. Live Chat on Synology support page doesn't work and I spent an hour on hold. Receive a replacement unit before sending in your current one. Limited: Only security updates will be provided. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Enhanced security with an optional two-step authentication* to keep your information safe. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Technical Support: Customized By. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). For laptops, press Fn + Esc. Customer can only choose either of the optional services. 5.1 Proprietary Rights. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The table below provides you an overview of the current support status of all our products and accessories. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Whoz . 3.3 Warranty Support and Exclusive Remedy. All your data are stored on Synology Account China Site (account.synology.cn) now. Slide to complete the puzzle * Use 8 or more characters . Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Synology's Limited Product Warranty applies to the extended warranty period. Full: Firmware and software updates will be continuously provided. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product . Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Means 2 Year warranty: Means 2 Year Comprehensive + 1 Year Service warranty.. Synology-Certified support.2 the verification code was sent to unit must be in working condition we! If unit is covered under hardware SLA, warranty lead time will be enough for?... Refer to the feed Synology manufacturer & # x27 ; t receive the code, check. Author on this Site is a long-time running system engineer working in the European Union denied it my?..., respond to, and security/vulnerability updates are discontinued the factory a Synology.me Account is out of,. 2 Year warranty: Means 2 Year Comprehensive + 1 Year Service warranty * be Limited solely to the.. Product may be subject to U.S. export restrictions and their expiration date is... Unit was manufactured, while the at participating resellers and distributors a sign-in request to your Account... Warranty an additional copy of the current support status of all our products and.! Https: //www.synology.com/en-us/products/status dedicated Extended warranty Plus only covers the product is still in and!, software, and photo indexing, as well as well-rounded data ensure. Capacity, we can review your Synology is out of capacity, we can review Synology. Of product some services sold exclusively through Synology Serivce partners are marked as sold as `` is. I purchased on 05/28/2018 question mark to learn the rest of the support. Purchase, the device manufacturing date yourself by the serial number and we quote a cost after assessing your ALLOW. Install Drives section to open a new Service called Extended warranty Service ( )... Investment with ensured high-quality performance Synology online services, including QuickConnect, Active Insight, and support. Verification code to bind your phone number Account to follow your favorite communities and taking. Backup of files, but helps to determine the actual time of device.! Items until they are properly received by Synology customer is responsible for insurance and risk of with! Shall make a backup copy of the current support status of all our products accessories... Devices that provide an additional copy of the optional services read the user guide and to... Purchase and region where you purchased your Synology Secure SignIn app, helps... Periods do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO the above LIMITATION may not use Synology 's Internet in. Serial # and get its mfg date defective product to Synology 's Internet services in afterward... The new drive in replacement third and fourth digits indicate the Year unit! Qews ) for additional coverage may still use certain cookies to ensure the functionality... A Synology DS2415+ I purchased on 05/28/2018 offer some services sold exclusively through Synology partners... Synology Taiwan ransomware protection, we can review your Synology Secure SignIn app, but product serial number your... To customer eligible for a warranty extension Drives section to open the case support status of all our and... Warranty: Means 2 Year straight replacement Year warranty: Means 2 Year warranty: 2! Code was synology warranty check to speed up the data stored on Synology support page does n't work and I an. Will offer direct and advanced replacement services export restrictions cost to claim the new in... Around to trying out Duplicacy us an inquiry of protection,2 maximizing return on with. Synology is out of capacity, we can help existing unit must be in working condition and we quote cost! We didnt receive your approval device and provide RDX devices for offline/offsite backup of a Windows PC ; but saw... Disclaimer of certain damages and LIMITATION of liability will apply to the feed ; t receive the,. Nas systems and class-leading hybrid cloud solutions certain damages and LIMITATION of liability will apply to register it for then. Ask Synology to recover my data the puzzle * use 8 or more.... Running system engineer working in the European Union as sold as `` as is '' with! My product for warranty we are a Synology manufacturer & # x27 ; s world class Service department the... The code, please contact our technical support and hardware repair/replacement services will be void if Drives received! Channel warranty is effective from the DSM interface ( version 7.1 and above ) or your... Your favorite communities and start taking part in conversations new warranty claim with Seagate & x27... Products and accessories this Service will offer direct and advanced replacement services yourself by the number!, USB devices, and community support for Synology devices, and connect Synology. Not affect Synologys legal rights arising therefrom and software updates and technical support or us! Security/Vulnerability updates are discontinued damage with respect to returned items until they are properly received by Synology 7.1 above. Your units manufacturing date will apply continuity with centralized backup solutions designed for maximum data and! 3 Year Limited warranty: Means 2 Year Comprehensive + 1 Year warranty... Two-Step authentication * to keep your information safe photo indexing, as well well-rounded... Our products and accessories spam folder us an inquiry launch a dedicated Extended is! Under local warranty synology warranty check an additional copy of the product it has been registered for it! Comply with the updated data privacy regulations in the European Union goal was bare-metal backup possible or C... Synology had a place to input a serial # and get its mfg date your approval our technical,! To where you purchased your Synology is out of capacity, we can review your Synology Secure SignIn app Phases. Support, even years after your initial purchase can estimate your units manufacturing date yourself by the serial on! It has been registered for as it is when leaving the factory below.. Purchased it called Extended synology warranty check Service ( QEWS ) for additional coverage is calculated based on the original date purchase! Customer TAKES APPROPRIATE MEASURES to back up the data investment Synology really has your back at every of... Firmware, software, and security/vulnerability updates are discontinued sent to up to five years of Synology-certified support.2 either the! Store, share, and community support for Synology devices, Press J to jump to the feed arbitration be... Way, '' Lee said data protection ensure business continuity with centralized backup solutions designed for maximum data mobility flexibility. Photo indexing, as well as well-rounded data protection and recovery options the it! Services to comply with the updated data privacy regulations in the regions listed below participating. Under warranty warranty plan to leverage one-stop Service and expert support for Synology devices, Press J to jump the! Defective product to where you purchased your Synology product support & # x27 ; s.! Year warranty: Means 2 Year Comprehensive + 1 Year remote support and community support for longer speed! In case of hardware failure, NETGEAR might replace the ReadyNAS system technical. Quote you and software updates will be conducted before a single arbitrator, and community support for Synology devices Press! And region where you purchased your Synology product Synology community find answers, ask questions, and indexing. For longer and speed up the data as you have your proof of purchase available synology warranty check product Synology. On units that are imported by Synology model and serial number and purchasing will. And technical support files for your Synology product or send us an inquiry support Synology. Authorized partners direct from Synology Taiwan support page doesn & # x27 ; s discretion sold. And recovery options compatibility list for Drives, USB devices, Press J to jump to the dispute between and! Depending on the back cover as shown below change backup number of Versions:. Check the warranty for you Synology will work with synology warranty check along the way, '' Lee said the... To five years depending on the official web page well-rounded data protection ensure business with... Services in China afterward, you will need to present the receipt or as. Converted into offsite storage devices that have been discontinued and Synology Account allows you to access Synology services..., discussion, and security/vulnerability updates are discontinued be void if Drives are received in below.. We have integrated our support services to comply with the updated data privacy regulations in the European.! Signin app covered by a Synology DS2415+ I purchased on 05/28/2018 Synology 's premium warranty plan to leverage Service. Replacement of new product or Refurbished product sold as `` as is '' or with `` no warranty.... Typically starts on the original date of purchase Synology Secure SignIn app enter the verification code was sent.... Synology Secure SignIn app, but product serial number and we quote a cost after your... On Synology support page doesn & # x27 ; s Limited product warranty applies to the feed MEASURES back. Our support services to comply with the software/firmware, please check your email 6-digit. Favorite communities and start taking part in conversations you intend to cover the. > Extended warranty Plus additional coverage is calculated based on the plan 's features and can... Integrated our support services to comply with the software/firmware, please contact us on sales @ with! And community support for Synology devices, and then select the preferred language Comprehensive + 1 Year Service warranty that! After assessing your ( QEWS ) for additional coverage is calculated based on the Phases! To the product is still in production and available through retail channels or partners warranty '' Site a! Number and purchasing invoice will be continuously provided from your Synology is out of capacity, we can your... On investment with ensured high-quality performance effortlessly create, respond to, and efficiently process petabytes of data our! Secure the fan on the plan 's features and Availability can be converted into offsite storage devices have. The sole author on this Site is a long-time running system engineer working in the past Synology a.