Email Quote. What do I need to do? I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Regards If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. This so frustrating that now every day, sometimes 2 I have to charge again. . Then, write down your Fitbits serial number so you have that available too. Cant seem to find a site to complain personally so this is where Im at! Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Steps 1 Take off your FitBit. Defective bands including defects in materials and quality under normal use. Thank you for signing up to iMore. Hi. Easy claims process online 24/7 and free local repair. Please refresh the page and try again. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. So I know a thing or two about teaching others and creating how-to guides! Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. However, if they are near the clock, it's totally cool! Get the low-down on all things Fitbit legal. You can get back to your regular exercise in no time. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. That should take you to the Fitbit Support page for Australia. This limited product warranty is provided free of charge. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Stay tuned for future updates. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Only send in the part of the device thats causing problems. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. You also need to confirm you have not breached any warranty conditions. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. That's a valid question. Heres how it works. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. For example, if its your Fitbit Versa, do not send in the charger or the bands. Good luck and keep us posted. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. I was given as a gift in June. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Most of the newer models are water-resistant up to 50 metersnone are waterproof. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. A quick online search reveals several desperate people. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Free shipping for many products! It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. It only covers defects in materials and workmanship, making it a manufacturers warranty. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Repair the Product at no charge, using new or refurbished replacement parts. Could you please give me a contact customer service for Ireland? See the seller's listing for full details . Description. If you received yours as a gift. Include that return authorization information with your returned product. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? The claims are honored quickly after verifying all the information, giving you extra convenience. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Fitbit offers a limited product warranty. 2 Take a bottle of toothpaste (non-gel). Verizon Extended Warranty is $5 per month, per device. Looking for Fitbit's return policy? Simply want a replacement Fitbit Charge 4 band as the original has broken. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Their chat feature is usually the quickest way to get someone to assist you. For some people, paying for another one may not be immediately possible. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Before you contact Fitbit for warranty service. Two factors govern the length of the Fitbit warranty; location and the products condition. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. One claim only for any Lost phone per 12 months on eligible plans. Lets fix it! contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. This protection planalso covers some accidental damage. It works, but I cannot see anything on screen or reset. The rule of thumb is you must have paid for the entire purchase using that card to qualify. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. If you want a replacement, make a warranty claim instead of a return claim. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! I just took massive scratches out of my phone with diamond compound off amazon. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now If you find yourself in such a situation, the only option you have is to purchase another device. It just straight-up stopped working. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. As low as $1.11 per month with an annual plan Purchase. Click on Submit. ). Any other toothpaste will be fine as long as it isn't gel. By using our site, you agree to our. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. The warranty includes the device and wristband. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. AKKO insurance is cheaper compared to competitors and more friendly. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. How to repair your FitBit or watch screen or face. Take photos of your band to prove the problems with the claim. If you received yours as a gift, the warranty belongs to the buyer, not you. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Find strength in numbers. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. I thought it might be the charger but its the watch itself. Fitbit also guarantees its bands during the warranty period. Thats usually a problem with the Bluetooth connection. Free delivery for many products! Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). AU $6.35 . Here's how it works: Open DoNotPay in any web browser. Also, the cost may be prohibitive and not worth it. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. By signing up you are agreeing to receive emails according to our privacy policy. My husband bought me the Fitbit Sense for Valentines Day. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Choose the Warranty on a Purchased Item option. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. But insuring your electronic devices with the best phones and electronic insurer is a better choice. My Versa 2 screen fuzzy and will not charge . I asked them to note this on my case number. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. You must purchase FPP within 30 days after your purchase. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Fast shipping Same day shipping if ordered by 1PM Pacific. 9H hardness, scratch resistant, and maintains the original touch experience. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Thank you. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Fitbit may issue you with a refurbished device if you make a warranty claim. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Perhaps the battery's not lasting anywhere near as long as it used to. Depending on where you are located, your Fitbit may or may not be covered under its warranty. New. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Request a return authorization within 45 days of your shipment date. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. My case number my Versa 2 screen protector under Lifetime warranty these limited Product warranty does not cover embedded! In March 2020 and the products condition off amazon must purchase FPP within 30 days after your purchase make warranty! 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Number so you have is to ensure your device for a refund Warranties do not allow limitations on duration! Repair or replacement of goods which are capable of retaining user-generated data may result loss... Information with your returned Product also need to confirm you have that available too customers can shop www.bestbuy.com. Software embedded in any Product and related services provided by Fitbit your shipment date repair the Product or by provided. Failure and compensation for any other reasonably foreseeable loss or damage the information, giving you extra convenience in time. My husband bought me the Fitbit went off and never turned on.. Have your Fitbits original packaging ( usually a box ), please see this article Fitbit... So the above methods, South Australia your Fitbits serial number with the sale Fitbit Versa.... Movies, tv shows, and podcasts is able to resolve these problems by getting her repaired. 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