Many many thanks! British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. BA even not allowing me to manage my booking. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Adrian, thank you very much for this post. Guess BA have worked it out and put a stop to it. Were unable to respond to any further requests for a refund. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Brilliant idiot-proof instructions refund email just received, many thanks. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. British Airways can't keep your money under any . Whether you get a refund for your flight depends on different, usually complex conditions. Those tiny details posted by Elias made all the difference. Once payment has been made, we will email you to notify you of the payment. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. It worked for me .1145AM 8GMT. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. You will receive an email confirming your cancellation and refund details. I tried the phone but all the phone numbers that they advised were uncontactable. Every. Representing herself, Ms Barber took BA to court and won a full refund. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. We will automatically rebook you to the next available BritishAirways flight. Who could blame you! The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. DoNotPay can help you get your British Airways refundquickly and without hassle. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. While not legally binding, the decision could open the door to others in a similar boat. 4 working days have gone by, but still dont see a refund. But what are these policies and how do I ask for a refund request from British Airways? Or, rebook to travel on different dates (subject to availability). So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Answer. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Representing herself, Ms Barber took BA to court and won a full refund. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Thanks, Pamela. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. I think I shall do the same. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund After reading the comments on this page I tried the gold tier number 0800123111. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Doesnt it owe me a refund? Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Please visit our Help centre for more support if you have a question about your booking or flight. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Use this form to log in to your account or to create an account for the British Airways executive club. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Any advice. Who could blame you! Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. After receiving a cancellation email, I called BA to request a refund. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. British Airways did not act in good faith here. It worked !!! Hello ! It sent the damn form in and now I have a voucher. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! It doesnt seem to work anymore, they seem to have closed the work around! I tried today at 16:52 and unfortunately is not available anymore. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Still no email and nothing has hit my account . Thanks person. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Show all | Hide all show Types of refunds Basically they have completely removed the option to get a refund. The Java script business didnt seem to do anything for me. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Checked back and requested to wait for 3 working days to see a refund. Ive made several calls per month for the last four months trying to straighten this out. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. (it worked for a number of people as little as an hour ago), Hi. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Looked at the link this morning and no longer works. . Sorry I cant be more positive but hopefully theres a little useful advice above. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Is your flight delayed three hours before the departure? Done. If you would like to email the customer relations department directly, their email address is: [emailprotected]. I will check the T&Cs to see if there is any indication how long this process takes. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. At times, the flyers may be asked to pay some penalties against being considered no-shows. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). You sometimes have to contact an executive to get an airlines attention. Reactivate javascript on chrome settings, accept the refund. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. 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If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? My advice is to just keep trying, it does work sometimes. Indications are that most cash refunds are taking between 14 and 28 days right now. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . 3. Just follow the steps outlined above and save yourself hours on the phone. and use it for any of your future flights. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Cleared the cookies and history as well. Telephone 02032500145 Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Holiday Inn Sends Text Message Asking Tips For Staff? Brilliant, it seemed to go through, will wait and see. No option for a refund now. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Thank you! Traveling For Miles is produced and written for entertainment purposes only. Dont do nothing here yet. Can I change my BA voucher for a full refund? In this situation please contact the airline that you booked your flight with. Im really pleased this helped out. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. Thank you Elias & thank you Travelling for Miles! We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. It most certainly does. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. 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